Returns & Exchanges

Your legal right of withdrawal

You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Our withdrawal notice has the details and the model withdrawal form. You can also withdraw online: Withdraw from contract here.

Ready to make a return? Open our return portal

Our 30-day return and exchange service

This service comes on top of your legal right of withdrawal. It doesn't limit it.

Our belts are handmade from premium leather, so no two are exactly alike. Small natural variations are part of that and aren't defects. If you're not completely happy with your order, you can return or exchange it within 30 days of receiving it. For pre-orders and made-to-order items, the 30 days also start on the day you receive them.

How to send something back

The quickest way is our return portal. Enter your order number and postcode, choose the items and print your label. The portal gives you a return number (RMA). Please put it in the parcel so we can match it fast. Giving a reason is optional.

You don't have to use the portal. You can also email us at info@amsterdamheritage.nl, use the model withdrawal form, or withdraw online with Withdraw from contract here. We never refuse a parcel because it has no return number.

1) With our prepaid label. Print it in the portal, or ask us for one by email. We deduct €5.00 from your refund for the label.

2) With any carrier. Send the parcel yourself, at your own cost, to:
Amsterdam Heritage B.V.
Molenmakershoek 64-B
7328 JK Apeldoorn
Netherlands
Please add your return number, order number or packing slip. We recommend a tracked service, so you can show you sent it.

Refund

  • We refund the items you send back to the payment method you paid with.
  • If you return your whole order, we also refund the standard shipping you paid.
  • You can return single items. You don't need to send the whole order back.
  • We process returns within 2-5 business days of receiving them, and always within 14 days of hearing that you want to withdraw. We may wait until the items are back with us, or until you've shown that you sent them.

Exchange

Want a different size, colour or style? Choose exchange in the portal or add a note to your parcel. Exchanges are free.

Store credit

Would you rather have store credit than your money back? Just tell us. Exchanging for store credit is free. We only give store credit if you ask for it.

Condition of the items

Please send items back unworn, with the tags on and in the original packaging. During the 14-day withdrawal period you can try items on, just like in a shop. We only deduct for loss of value if an item was handled more than needed to check it. If you tell us after day 14 (day 15 to 30) or ask for an exchange, items need to be unworn and have their tags. This condition never applies to your legal right of withdrawal: if you tell us within 14 days, you then have 14 more days to send the items back, and the rules above apply.

An item you got through an exchange can't be exchanged again. This doesn't affect your legal right of withdrawal on your original purchase.

Good to know

  • We accept returns and exchanges for orders from our own websites only.
  • Faulty item? You have the legal guarantee (at least 2 years in the EU), separate from this service. Email us at info@amsterdamheritage.nl and we'll sort it out.
  • Questions? Email us at info@amsterdamheritage.nl.